Customer Service

With our customer service center , your calls will be answered on the spot . You will have access to a dedicated service team with expert knowledge about every plan we provide. Our Call Center is staffed with highly-trained specialists who support our clients in all their inquiries, suggestions or concerns We welcome your comments and suggestions about our products or services. If you have a comment or complaint you wish to make, you are encouraged to call us on 19753 or send your message on quality.life@qnb.com.eg. Please mention your name, contact information, the product for which you have an inquiry, the comment/ complaint subject, the insurance policy number and QNB bank account number. Thanks to your feedback, we can improve our processes and be able to serve you better.

Working Hours : Sunday to Thursday from 9:00 AM to 5:00 PM

Our Philosophy

• We aim to investigate and resolve all complaints quickly and effectively.
• In case, you send an email, you will be contacted directly after receiving your complaint.
• Your complaint will be properly investigated and you will keep you informed with the outcome.
• If you are still not satisfied with our response/ action on your complaint . You have the ability to address directly the Financial Regulatory Authority.